Effective Date: 10 March 2024

Aqualek (Pty) Ltd (“Aqualek,” “we,” “us,” or “our”), registered in South Africa, recognizes the importance of privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the South African Protection of Personal Information Act, 2013 (the POPI Act).

Collection of Personal Information

We collect personal information in the course of providing our services related to the supply, installation, repair, and refurbishment of irrigation systems, boreholes, water storage tanks, and general plumbing. This information may include:

•              Identification and Contact Details: Names, addresses, email addresses, and phone numbers.

•              Financial Information: Payment details and billing addresses for processing transactions.

•              Service Details: Information about the services you have requested or received from us.

Personal information is collected directly from you when you engage with our services, visit our website, or interact with our customer service team.

Use of Personal Information

Your personal information is used to:

•              Provide, manage, and improve our services.

•              Process transactions and send related information, including confirmations and invoices.

•              Communicate with you about services, updates, and promotional offers.

•              Comply with legal obligations and regulatory requirements.

Disclosure of Personal Information

We may share your personal information with:

•              Service providers and subcontractors who assist in the delivery and improvement of our services.

•              Legal and regulatory authorities, when required by law or in response to legal process.

We ensure that any third party with whom personal information is shared respects the privacy and security of that information in accordance with the POPI Act.

Security of Personal Information

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are reviewed regularly to ensure the safety of your information.

Your Rights

Under the POPI Act, you have the right to:

•              Request access to the personal information we hold about you.

•              Ask us to correct or update any inaccurate or outdated information.

•              Object to the processing of your personal information in certain circumstances.

•              Lodge a complaint with the Information Regulator if you believe we are not complying with the requirements of the POPI Act.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post any changes on our website with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact our Information Officer at:

sales@aqualek.co.za

Your privacy is important to us, and we are committed to protecting your personal information in accordance with the POPI Act and our privacy policy.